5 mistakes to avoid when choosing a carpet cleaner in Southend on sea, Leigh on sea, Westcliff on sea.
Mistake number. 1:
Choosing someone to clean your carpets based on equipment alone. No question, your carpet cleaner needs first rate equipment and chemicals, but he also needs something else, he needs skill, knowledge and training in operating the equipment correctly.
The best way to ensure your carpet cleaner is competent is to ask if he is a member of the NCCA The National Carpet Cleaners Association, anyone who is serious about being a professional carpet cleaner will be an member. All members must carry full public liability insurance and pass a written exam, ask to see proof of the companies NCCA certification.
Mistake number. 2:
Choosing a carpet cleaner on a very low price. low price can be an indication of a “bait and switch” scam, the price offered over the phone is used to get into your home, once in they will tell you that you require a much more thorough level of carpet cleaning, this is when the switch takes place the low price is now much higher, the customer often feels pressured into accepting the higher price.These tactics work, the companies that use these methods do not rely on carrying out a good job so you recommend them to friends there will always be a steady supply of customers looking for the offer that looks “too good to be true”
Mistake number. 3:
Choosing a carpet cleaner who doesn’t offer a guarantee, i believe a carpet cleaner should be full accountable for the work he does. Ask your carpet cleaner if he offers a satisfaction guarantee.
Mistake number. 4:
Choosing a carpet cleaner without getting comments from his other customers. Any carpet cleaner can say what he wants about his past jobs. and sadly some of what he says may not be true. Make sure you ask to see any references he may have, or read comments from current customers, all my customers testimonials are genuine the comments featured on my own website are taken from written examples i have received over the years, others that feature on the internet are direct from customers who kindly left comments on various directory sites.
mistake number. 5:
Choosing a carpet cleaner who does not use a triple vacuum hot water extraction machine, no matter what your knowledge or experience, anyone who takes carpet cleaning seriously has to have the right equipment, the carpet cleaning world is plagued by amateurs who play at carpet cleaning using machines that are little better than what you can hire yourself from the local DIY store. More often than not people that use these inferior machines are cleaning carpets for you the general public to supplement there income they often play at carpet cleaning as a second job. Make sure you use a carpet cleaner who has made a serious investment in having the right tools to do the job.
For more information visit roffeycleaning or call me, James Roffey on 01702 331235